When will my order ship?
If your style/size is in stock, Artemis will ship it within one week of your order date.
If the item is not in stock, it will be hand forged upon receipt of your order. Please allow 4 to 6 weeks for your unique piece to be created and shipped from the date of your order.
I would like to return my purchase.
Artemis Metalworks offers free 30-day returns from the date of delivery on orders in new condition within the U.S. - no questions asked. Kindly fill out and submit our Return Form and Artemis will follow-up with you on the next steps.
*Orders for custom (including custom gold requests) cannot be cancelled, returned or exchanged.
*Once a ring has been resized or exchanged for a different size, it is no longer eligible for return or exchange.
How does shipping work on international orders? Returns on international orders?
Shipping outside of the USA is a flat rate of $30. Shipping times are approximately 5-8 business days. We do not accept international returns, repairs, or resizes. You are responsible for taxes and duties assessed on delivery. We have no way of estimating what taxes & duties will be, as they vary greatly in each country. Please contact your local carrier for an accurate estimate.
Can I exchange my order instead of returning it?
Artemis Metalworks allows exchanges up to 60 days from receiving your order. Simply complete the Return Form and be sure to check the Exchange box. Artemis will provide you with a store credit so you can begin shopping! Your original order must be received by Artemis prior to shipping of your new order.